service design services helsinki

Service Design

Service Design starts where UX Design ends. 

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Make it simple but significant

The biggest mistake people make when building products is building something that nobody wants or needs. That’s not specifically a user experience mistake, but it means that UX designers spend a huge amount of time working on the ideal way to allow people to do something that they have no interest in doing. That’s a giant waste of everybody’s time.

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Creating value for your customer

When it comes to Service Design it's essential to realize how customer value is related to the business value. If the end user doesn't find the service useful enough, (s)he won't return. Service Design isn't just a tool for the planning phase but something that should be included in the continuous development of a service.